Frequently Asked Questions

Yes, we're open and ready to help simplify your move!

In addition to cleaning the BEYOND BOXES after each use, we are now rotating the boxes to ensure at least a 5-day period between the time a box is returned and when it is delivered to a new customer. Our drivers now wear a mask, wash their hands frequently and follow social distancing guidelines. We deliver and pick up in whatever location is most comfortable for our customers. We also no longer require anyone to physically sign our order form upon delivery.

Yes, absolutely! Here are a few of the ways you'll save some green:

  1. BEYOND BOXES are much stronger than cardboard so you'll be able to pack more in our boxes without worrying about the bottom falling out. This means you'll need fewer boxes.
  2. If you value your time and would rather NOT spend hours gathering and building cardboard boxes, BEYOND BOXES are delivered to you ready to be packed, saving you hours of valuable time.
  3. BEYOND BOXES have attached lids which means you won't need to spend extra money on rolls of packing tape. Our boxes never need tape. Just close the interlocking lids and you're done.
  4. BEYOND BOXES neatly stack on top of one another making it super easy for movers to wheel them in and out of your home/office and into a moving truck. With movers charging an average of $150/hr, even shaving just 1 hour off the total move time will save you a significant amount of money. Check out our pricing page.

Someone over the age of 18 should be there to sign for the delivery. In certain situations we will consider delivering to or picking up from a safe, unattended location.

Yes! While our online system will assign your pickup date based on the day of delivery and rental duration, just contact us to find an available day/time for pickup that works best for you.

Simply place a new order online and we'll be happy to deliver more supplies over and combine the order afterwards.

From our experience, a 2-week rental is perfect for a majority of residential customers to get their stuff packed, moved and unpacked. However, we understand that smaller moves can sometimes be done faster and larger moves may need more time. When you place your order, you can select a rental period anywhere from 1 to 6 weeks. If you are doing a home remodel or putting your belongings into storage for a longer period of time, we can sometimes offer discounted monthly pricing (if booked and paid for in advance) depending on box availability.

No! We offer free delivery and pickup service within our service area when you order one of our box packages.

We offer delivery and pickup service within the large Greater Toronto Area. For a detailed list of the cities we serve, you can view our locations page. If you live outside of our service area but within reasonable driving distance, we may still be able to deliver/pickup for an additional fee - contact us to find out.

Our trucks are delivering and picking up BEYOND BOXES Monday through Saturday between the hours of 8am and 5pm. When placing your order online, you can select the date and times that work best for your schedule. Depending on how our routes are shaping up, we may be able to arrive before 8am. Contact our office to check to see if the special 6am-7am window is available. You'll receive a text message by 6pm the day before your delivery and pickup dates confirming our arrival window for the next day.

The box dimensions are 27 inches long by 17 inches wide by 12 inches high and has approximately 3.2 cubic feet of storage. You can see pictures of all these boxes along with dimensions on the bottom of our pricing page.

When booking your order through our website, you'll enter your credit card details on our secure checkout. We accept Visa, Mastercard, and American Express for payment. We can also accept your credit card details over the phone.

We understand moving plans can change for any number of reasons. If you would like to cancel an order, it must be done by Noon the day before your scheduled delivery date to receive a full refund. If an order cancellation is made after this time but before the delivery, there is a 25% restocking fee. If an order is canceled at the time of the delivery, there is a restocking charge of 50%

Make this your easiest move ever!

Rent Our Awesome Moving Boxes

JC BOXES features
JC BOXES featuresJC BOXES features

Why BEYOND BOXES Can't Be Beat

No tape or box assembly and no recycling mess.
Just pack, stack, and go.
No need to buy cardboard boxes.
Rental packages start at $99
Free Delivery and Pickup!
We deliver three times a week!

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